E M P Y R E A L

Return Policy

No refunds will be provided under any circumstance, only store credits. If you are not happy with your purchase, you have up to 7 days after you receive your item to submit a RETURN REQUEST via email at empyrealthelabel@gmail.com. Once your return request is approved you have an additional seven days to send back your package. Please allow up to two, non-holiday, non-weekend, business days for us to approve your return request. If your package is not sent back within the 7 days after your return request has been approved, we have the right to deny your package. The customer is responsible for the cost of shipping the item back for return. All items must be unworn, unwashed, and unused. If tags are removed or the item is not in the original condition that it was sent (signs of wear), your return will not be honored. If you submit your return request after 7 days of receiving your item, your return request/store credit will not be honored. It is recommend that all returns be sent via a traceable carrier so that it can be tracked. Empyreal The Label is not responsible for packages that are not received and are unable to be tracked. All items on sale are final sale and can not be returned for a store credit, no exceptions.

EXCHANGES:

No at this time we are not able to provide
exchanges. If you would like to exchange your item for a different size and/or color, you will have to submit a RETURN REQUEST no later than 7 days after you receive your item and follow the same process as you would for a regular return.